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Defysupply - DEFECTIVE SOFA
Defysupply - DEFECTIVE SOFA
Defysupply - DEFECTIVE SOFA
Defysupply - DEFECTIVE SOFA
Defysupply - DEFECTIVE SOFA
Defysupply - DEFECTIVE SOFA
Defysupply - DEFECTIVE SOFA
Defysupply - DEFECTIVE SOFA
I ordered the Paragould Microfiber Sectional Sofa from defysupply.com on May 17th, 2012. I was quoted 4-6 weeks for delivery. Almost 11 weeks later, on July 31, 2012, I received the sofa. I did not choose the "white glove delivery service option" therefore the sofa...
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2 comments
Anonymous
#1000234

Lot to be said for the brick and mortar locally owned stores owned by people who care about repeat business

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Most Helpful
Review
#373921 Review #373921 is a subjective opinion of poster.
Loss
$1400
you sent me a sofa and it was the wrong one, you orderd me another one and its been 6 months did you go out of bissness and run off with my money. I dont understand, you not getting a hold of me, Im thinking you do this to everyone and thats how you make your...
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#508217 Review #508217 is a subjective opinion of poster.
Loss
$1500
After 12 weeks of wait finally my sofa was delivered. We were disappointed to see the defective sofa. We ordered a 3 piece sofa. 2 of the 3 pieces were damaged and one piece was fine. We called them up immediately and they requested us to file an online claim and send...
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Review
#490747 Review #490747 is a subjective opinion of poster.
Loss
$2400

FRAUD! Do not use DefySupply!

I ordered a couch in September 2013. I didn't receive it and called to check on the status and they told me it would be another 6-8 weeks (I was already at the 10.5 week mark). I told them I wanted to cancel and they said I had to pay 25%. Instead, I told them to change the delivery address because I was moving. They said that wouldn't be a problem. I received an e-mail week later stating that they haven't heard from me and did I still want to cancel. I let them know that I changed my address weeks ago and they "don't have record of that." I find that odd. Now when I called today, they said they don't have record of it and I have to pay a 25% cancellation fee. They did not care that it was their mistake and that was the reason I didn't have my couch. They are scamming people. I tried to ask for a manager EVERY TIME I called and was refused. I was told I had to e-mail and someone would respond. The person who responded was not a manager. What a joke. Some lawyer needs to get on this case and will make a ridiculous amount of money and put the company out of business!
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1 comment
Anonymous
#997384

What is the number to defy supply? Can't get thru to the 899 number. Please if u have that info pass it along.

Review
#473517 Review #473517 is a subjective opinion of poster.
Loss
$432

Defysupply in New Chicago, Indiana - Completely scammed

I ordered 12 barstools from defy Supply. When they arrived the vinyl was sagging on the majority of stools and many bases were warped and bent. Defy supply fought me every step of the way, they were rude, and have no interest in customer satisfaction they will never let you speak to any kind of supervisor. after 10 months they issued a a refund, of $130.00 .... my original cost was $867.00, they stated it was the cost of shipping and are continuing to give me the run around. This company needs to be shut down ASAP for theft, which after reading others reviews is the only way they make money.
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#471893 Review #471893 is a subjective opinion of poster.

Defysupply in Houston, Texas - Merchandise received damaged and the company refuses to refund my money

DefySupply defies common decency. I ordered and paid for a coffee table from DefySupply in May, it was delivered on July 26. The table arrived damaged and with parts missing so it could not be assembled. The table was not damaged in transport because I witnessed the unpacking and it was well packed in multiple layers of styrofoam padding. The company was notified immediately but as of today, 11/8/2013 I still have this damaged, unassembled table in the middle of my living room. I have called and emailed numerous times and have nothing but promises from a customer service representative with no last name. It's now the holiday season and I am still trying to at least get this eyesore out of my home. You pay a company for a product, you expect the company to deliver what you paid for in good condition. You do not expect to be treated as if you have done something improper. You do not expect a company to keep you money for nearly half a year and stick you with their damaged merchandise. This defies common decency!
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Review
#456639 Review #456639 is a subjective opinion of poster.
Loss
$600

Defysupply in Rahway, New Jersey - Worst online experience ever

I am a huge online shopper and I purchased a dining table, 8 dining chairs, bed, 3 sectionals, multiple sofas and swivel chairs from this website because they looked beautiful and had a good price. I ordered them in May 2013 and contrary to what the website commits, received more than half of the items after the committed time frame of 12 weeks. Some items were received after more than 20 weeks from the order date. Not just that, the sectionals, sofas and bed were different from how they looked at the website and the chairs were wobbly. After following up for over 2 months with "customer service" over multiple emails and phone calls, I have had numerous promises made to me about refunds which I am still following up on. They also sent a repair agent to my place who mentioned that the chairs and side lamps of the bed were beyond repair by them. I am still waiting for them to respond to me on this - DO NOT BUY FROM THIS WEBSITE. I am hoping the company can step up their customer service and stop making false commitments to its customers.
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#453881 Review #453881 is a subjective opinion of poster.
Loss
$2000
The following "Satisfaction Guarantee" is from their website. They lied to my wife and I about the quality of the product and the refund policy. The managers NEVER called back or had the fortitude to answers our calls or emails. They let the lackeys in the cubical farm...
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Review
#447979 Review #447979 is a subjective opinion of poster.
Loss
$2000

Defysupply - Mrs

I saw that I could trial products for wrinkles, free of charge, for £2.99 postage etc, to which I agreed. My credit card bill has just arrived and defyageing.com have taken £97.95 from my account and not the £2.99 promised.The product I received was three jars of cream, day, night, and eye cream, which were called dead sea beauty kit. There were no instructions for use, no other paperwork or return address. I thought that it was because I was only paying for postage, as others were, and that the company were no frills. I am so angry, partly with myself for allowing somebody to *** me in this way. I should have been more questioning in the first ploace. Doi not allow this company to *** you too.
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#421553 Review #421553 is a subjective opinion of poster.
Loss
$98
Defy Supply. Please. If you are looking for furniture DO NOT BE FOOLED!!! It looks gorgeous. It seems inexpensive for the quality. The company appears to be totally legit, but yet...You choose what you want, order it, give your credit card info and it's all good. Until...
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Review
#421383 Review #421383 is a subjective opinion of poster.

Contact Defysupply Customer Service

Mailing Address:
DefySupply, LLC
PO Box 47852
Minneapolis, MN 55447-0852
Phone:
(800) 899-1459
All Defysupply Contacts

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Defysupply - Defy supply is a scam!
Defysupply - Defy supply is a scam!
Defysupply - Defy supply is a scam!
I ordered a leather sectional sofa and paid for it. I also paid for "white glove delivery service", which is highly recommended by the company. The sofa arrived in 4 weeks. The delivery company brought the sofa into my home but cautioned that they believed the sofa...
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Review
#417473 Review #417473 is a subjective opinion of poster.
Loss
$1000