Not resolved

I ordered a leather sectional sofa and paid for it. I also paid for "white glove delivery service", which is highly recommended by the company.

The sofa arrived in 4 weeks. The delivery company brought the sofa into my home but cautioned that they believed the sofa had been "repackaged". Indeed, the sofa was stained, torn and looked used when it arrived. I refused delivery of the sofa.

Defy supply has since refused to refund my money. They blame the staining and tearing of leather on the freight company. Defy supply wants me to pay over $500.00 on shipping.

I don't have a sofa and they have my $1000.00. Do NOT do business with defy supply!

Monetary Loss: $1000.

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